managing

Back-office services and systems that lead to greater efficiency, happier customers 

Once your network or technology choice is implemented, how do you maximize its value – ensuring it pays dividends and can be sustained? Managing your technology and efficiently operating your network is essential. As your technology partner, NRTC is committed to being with you every step of the way to optimize the investments you’ve made.

We offer managed services – including network services, subscriber services and support services – that help you take care of the back office and behind-the-scenes. Our market/sales automation tools and marketing services help you grow your business. Our cybersecurity solutions help protect both broadband and smart grid networks.

Our Mobile Solutions offer two operational models – depending on how much back-end support you want. You can let us handle some or all of the tasks required to manage a mobile voice and data service.

Leverage NRTC’s experience and our scale so you can focus on what matters most to you – maximizing your staff and financial resources, protecting your network and taking care of your customers.

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Insights

Your Mobile Subscribers Can Pay for Their Phones in Their Own Time

NRTC Mobile Solutions, one of the nation’s leading mobile virtual network operators (MVNO), has begun working with Splitit, the Atlanta-based developer of a platform to enable installment payments. The new partnership will make it possible for all Mobile Solutions resellers to offer consumers convenient installment plans for smartphones, tablets and other mobile devices. 

Resources

What We Can Do To Optimize Your Business

Wireless Industry Argues for Streamlining Environmental/Historic Permitting

Industry associations representing wireless network operators backed the FCC’s proposal to streamline environmental and historic preservation reviews to hasten permitting of new network construction. State historic preservation offices opposed the FCC proposal saying that stakeholders can achieve greater efficiency through the existing permitting process.

AI With a Plan: NRTC Sets Clear Goals as It Implements Call Center Systems

Says Rich King, chief operating officer for NRTC Managed Services, artificial intelligence and automation tools have improved internet call center services to NRTC members. New technologies have dramatically changed the way NRTC trains its customer service representatives and monitors live calls. The result has been shorter call times, higher quality assurance scores and a welcome increase in employee retention, King says.

Webinar Recording – Sell Like a Pro: The Art of Upselling and Cross-Selling Your Customers

Videos, Webinar RecordingsWebinar Recording – Sell Like a Pro: The Art of Upselling and Cross-Selling Your Customers Related resources

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