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Subscriber Services

Here at NRTC, we understand that your customers are the most important part of your business. That’s why we’ve built a comprehensive set of products and services to help you complete your portfolio. From feature-rich, easy-to-use email to robust computer and server cybersecurity protection, we make it easy for you to provide the services your customers need and want while generating opportunities for you to diversify and grow your revenue. 


residential email

NRTC offers Zimbra, a powerful browser-based email system and platform for ISPs. Zimbra provides a comprehensive webmail service that also integrates with the user’s account, while NRTC fully supports both administrators and end-users. 

Robust Email with Spam and Virus Protection: With Zimbra’s feature-rich, customizable interface, your customers will have all the tools they need to manage their email in one easy-to-use platform. Vade Secure, integrated with the Zimbra email interface, is an advanced email filtering service that processes 100 billion emails daily to reduce spam and phishing attempts.  

Complete Productivity Suite: The calendar tool allows customers to record, manage and share events so that tasks and appointments are never lost or forgotten. The Contacts list allows them to store, organize and share essential information about the people who matter most. And with Zimbra’s file storage and sharing features, your customers never have to worry about losing vital files and folders. 

Access from Anywhere, on Any Device: Customers can access all their most important productivity tools on-the-go through any mobile browser. 


TechShield / TechShield Professional 

TechShield: TechShield provides consumers with complete protection for their technology, online accounts, files, photos and devices. Available in two plans, the base package includes protection and security for five computers and five mobile devices as well as a password manager and cloud backup. TechShield Support includes everything in the base package plus additional cloud backup and 24x7x365 remote premium technical support. Services include virus and spyware removal, software installations, computer software and system repair and much more. TechShield allows you to provide a complete technology solution, with protection and support, for your residential customers.  

TechShield Professional: TechShield Professional is a security software suite and productivity solution developed to meet the needs of your business customers. This plan includes advanced endpoint security, password management and cloud backup. Endpoint security is available for computers, servers and mobile devices. TechShield Professional Support includes everything in the Professional package plus 24x7x365 remote premium technical support. Installation assistance is provided to ensure optimal setup and ease for ongoing use. Help businesses in your community protect themselves from the evolving and growing number of cyberattacks.  


app portal

NRTC’s brandable Application Portal opens a new world of opportunity for you and your customers. 

Customizable Interface: With custom messages and marketing advertisements, you can create an open line of communication between you and your customers. The App Portal allows your customers to organize their applications and gadgets as well as purchase and self-provision new applications when you make them available. 

Self-Help Account Management and Password Recovery: Your customers can manage their account settings and profile information, reducing support calls and increasing customer satisfaction. And if they forget their password, they can reset it quickly and securely. 

Easy Access to Customer Support: You can provide information and links to a support number, email and chat so your customers can quickly get help for your services.

events

Come See Us in San Francisco!

NRTC Managed Services staff will be in attendance at NTCA Fall Conference this month. Click the link below to schedule a meeting.

Resources

The Latest Managed Services News

NRECA Chief Scientist Emma Steward talks to Electric Cooperatives about Cybersecurity Awareness Month (October 2022)

Cooperatives Participate in October Cybersecurity Awareness

October, along with being Co-op Month, is also Cybersecurity Awareness Month (CSAM), a topic important to co-ops’ future technology planning. The federal government’s Cybersecurity and Infrastructure Security Agency (CISA) established the observance in 2004 to call attention to what is still a growing problem worldwide. For the third straight year, NRTC is a Cybersecurity Awareness Champion and supporting CISA’s efforts.
Operational Intelligence

NRTC Launches Operational Intelligence Platform for Broadband Providers

Operational Intelligence is a vendor-agnostic analytics platform that proactively helps optimize a broadband provider’s business. The platform correlates all traffic that flows across the provider’s network with infrastructure elements, subscribers, traffic types, security information, location, social media, weather and more in real-time.
SilverSky and NRTC Join Forces

SilverSky and NRTC Announce Cybersecurity Partnership

SilverSky, a cybersecurity innovator offering powerful managed detection and response (MDR) services, and NRTC, a member-driven and technology-focused organization based in Herndon, Virginia, today announced an agreement to offer cybersecurity services to NRTC members.

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