Turn your audience into fans.
Turn your fans into family.
Customer Experience
Success without the stress
No matter what size your marketing team is, we’re here to help you make genuine connections with your audience.
Our partnership with Pivot and CrowdFiber brings strategy, creativity, and technology together so our members can easily:
- Expand their reach: Impact potential customers with far-reaching marketing
- Create raving fans: Turn prospects into promoters through amazing customer experiences
- Streamline operations: Simplify your sales and marketing work with easy-to-use tools
- Take on competition: Win more business with a team that lives for your success
Insights
NRTC Adds Pivot Proficiencies to Build Rural Connections
NRTC members building broadband businesses using NRTC’s many services, will now have access to the nearly 20 years of marketing and consulting services that Pivot has provided to rural telecommunications organizations.
Resources
The Latest Marketing News
Commissioner Gomez Slams Proposal to Pare Back Broadband Labeling
The FCC adopted a Notice of Proposed Rulemaking to streamline the Commission’s 2022 rules requiring broadband labels to provide transparency for ISP customers. While a 2-1 majority claimed the current rules place burdensome rules on ISPs to provide unnecessary information, Commissioner Anna Gomez called the NRPM “one of the most anti-consumer items I have seen.”
Scalable and Sustainable Business Insights and the Evolution of OpIntel
Successful businesses today need to analyze millions of data points from a wide variety of sources to make decisions quickly and decisively. NRTC’s Data Engineering team and its OpIntel tool provide that kind of efficiency for members operating broadband networks. Whether it’s forecasting broadband churn rates, managing field staff during a heavy storm or monitoring wireless towers’ signal strength in real time, NRTC’s Ben Anderson explains how OpIntel lets NRTC members stay a few steps ahead of events.
AI With a Plan: NRTC Sets Clear Goals as It Implements Call Center Systems
Says Rich King, chief operating officer for NRTC Managed Services, artificial intelligence and automation tools have improved internet call center services to NRTC members. New technologies have dramatically changed the way NRTC trains its customer service representatives and monitors live calls. The result has been shorter call times, higher quality assurance scores and a welcome increase in employee retention, King says.