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Customer Experience

Achieve success without the stress

No matter what size your marketing team is, we’re here to help you make genuine connections with your audience.

Our partnership with Pivot and CrowdFiber brings strategy, creativity, and technology together so our members can easily:

  • Expand their reach: Impact more potential customers with far-reaching marketing
  • Create raving fans: Turn prospects into promoters through great customer experiences
  • Streamline operations: Simplify your sales and marketing work with easy-to-use tools
  • Take on competition: Win more business with a team that lives for your success

Insights

NRTC Adds Pivot Proficiencies to Build Rural Connections

NRTC members building broadband businesses using NRTC’s many services, will now have access to the nearly 20 years of marketing and consulting services that Pivot has provided to rural telecommunications organizations.

Resources

The Latest Marketing News

Pivot Joins Forces With CrowdFiber for Full Broadband Labeling Suite

Two NRTC companies, Pivot and CrowdFiber announced that they are working together to provide a full suite of Broadband Consumer Labels services. Pivot will add employee training and regulatory consulting services to the label generating and archiving system CrowdFiber developed last year. ISPs are required to display labels with broadband service data beginning in 2024. NRTC demonstrated Broadband Consumer Labels at its RTIME booth in Tampa.
CrowdFiber Broadband Labeling App Offers Solution for ISPs of All Sizes

CrowdFiber Broadband Labeling App Offers Solution for ISPs of All Sizes

NRTC will feature a demonstration of the Broadband Consumer Labels application that CrowdFiber introduced in late 2023 during the coming RTIME Expo in Tampa (NRTC booth #301). The demo will show how to quickly generate and print out stickers with ISP service data for point-of-sale locations. The first labeling deadline for ISPs with more than 100,000 subscribers is coming in April 2024. The deadline for smaller ISPs is in October. CrowdFiber will emphasize the app’s usefulness to ISPs of all sizes. NRTC is planning a similar demonstration for the March TechAdvantage Expo in San Antonio (booth #1449).

CrowdFiber Introduces Convenient Broadband Labeling Service

Beginning in 2024, broadband providers will be required by federal regulations to provide consumers with online information describing their prices, speeds, privacy policies and other details. NRTC’s CrowdFiber has released an online tool, “Broadband Consumer Labels,” to help rural broadband providers quickly and efficiently generate the necessary information, display the labels and archive them as well. CrowdFiber’s goal is to offer a one-stop service to cover all necessary broadband labeling requirements.

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