Marketing and CX that makes a genuine connection.
Pivot
Deliver amazing experiences, empower your employees, and execute fresh brand strategy through Pivot’s deep bench of services including:
- Marketing: Build strategic campaigns that get results.Combine strategy, planning, and execution to create work that inspires your audience to try your service.
- Branding: Discover your identity and what sets you apart. Define your story and point of view through brand architecture and refresh or create a new visual identity.
- Customer experience: Craft a journey that turns customers into fans. Investigate your current customer touchpoints and develop a plan to deliver the exceptional.
- Research: Gather new insights and work with a partner that helps you interpret the data to make well-informed choices.
- Training: Build up your team and expand their skills. Enjoy both online and in-person training experiences tailored to your organization’s needs.
- Video: Tell stories that move your audience. Video helps connect where traditional advertising fails. Craft high-impact videos and animated work that cuts through the noise.
- Web: Make a smooth and memorable first impression. Our design and development teams help streamline existing sites and build new ones from scratch.
Insights
NRTC Adds Pivot Proficiencies to Build Rural Connections
NRTC members building broadband businesses using NRTC’s many services now have access to the nearly 20 years of marketing and consulting services that Pivot has provided to rural telecommunications organizations.
Resources
The Latest Marketing News
Totelcom on How Pivot Transformed the Telco’s Business, Culture and Customer Experience
Totelcom, a telecommunications company in De Leon, Texas, was once known as simply the “local telco”. But as it faced increasing competition, the sibling duo who lead the company, Jennifer and Michael Prather, realized they needed to make some changes. They turned to Pivot, an NRTC company, for help.
Annual Meeting Themes: Increased Competition and Possible AI Futures
NRTC CEO Tim Bryan and Board Chairman Jimmy Todd both focused their remarks on the rising level of competition for rural providers. They discussed ways that NRTC assists members facing competition, such as business feasibility evaluation, network design and construction, marketing, customer service and many others. During the meetings for telephone members in Tampa and for electric members in San Antonio, Bryan also shared financial results for a successful 2023. Todd announced the results of the 2024 Board Elections. The meeting also featured a demonstration of artificial intelligence (AI) technology.
Webinar Recording – NRTC Managed Services Quarterly Marketing Webinar
Videos, Webinar RecordingsWebinar Recording – NRTC Managed Services Quarterly Marketing Webinar Related resources