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Managed Services

It takes a lot of time and resources to manage a network, provide your customers with support around the clock, and grow a business all at once. Leverage our expert personnel and leading-edge products and services so your team can focus on taking care of your customers, improving your network, and growing your business. 

Network Services
Whether you are looking for a vendor-agnostic analytics platform like Operational Intelligence to help optimize your business and be more proactive or 24x7x365 monitoring and management, NRTC’s expert staff and comprehensive services can help you achieve your goals.
Support Services
No matter what your needs—supplementing your technical support and customer service, expanding it to non-peak hours, or completely outsourcing it—our highly-trained, U.S. based call center agents will take care of your customers as you would.
Subscriber Services
Your customers look to you as their “go to” technology expert.  That’s why we’ve built a comprehensive set of products and services to help you complete your portfolio.
As a provider of essential services it is imperative to make cybersecurity a priority to protect your network and customers. Our managed cybersecurity services allow you to cost-effectively deploy a comprehensive cybersecurity program that helps ensure protection, provide detection and quickly respond to attacks.
Marketing and Training
We offer professional marketing and training services to help you successfully bring your products and services to market and generate continued sales. CrowdFiber is our geo-marketing platform with strong mapping capabilities and automation tools to launch new markets and services, grow sales and streamline the customer journey.

Rural Broadband Association Issues Broadband Playbook

NTCA – The Rural Broadband Association and the Fiber Broadband Association jointly released an updated Broadband Infrastructure Playbook. The Playbook offers guidance to help states as they establish policies and procedures to manage the $42.5 billion dollars for broadband infrastructure that will flow to them through the Broadband Equity, Access and Deployment (BEAD) program.


The Latest News in Managed Services

NRECA Chief Scientist Emma Steward talks to Electric Cooperatives about Cybersecurity Awareness Month (October 2022)

Cooperatives Participate in October Cybersecurity Awareness

October, along with being Co-op Month, is also Cybersecurity Awareness Month (CSAM), a topic important to co-ops’ future technology planning. The federal government’s Cybersecurity and Infrastructure Security Agency (CISA) established the observance in 2004 to call attention to what is still a growing problem worldwide. For the third straight year, NRTC is a Cybersecurity Awareness Champion and supporting CISA’s efforts.
Operational Intelligence

NRTC Launches Operational Intelligence Platform for Broadband Providers

Operational Intelligence is a vendor-agnostic analytics platform that proactively helps optimize a broadband provider’s business. The platform correlates all traffic that flows across the provider’s network with infrastructure elements, subscribers, traffic types, security information, location, social media, weather and more in real-time.
SilverSky and NRTC Join Forces

NRTC Upgrades Cybersecurity Services for Member Use

SilverSky, a cybersecurity innovator offering powerful managed detection and response (MDR) services, and NRTC, a member-driven and technology-focused organization based in Herndon, Virginia, today announced an agreement to offer cybersecurity services to NRTC members.

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