Webinar Recording – Getting the Most Out of Your BSS OSS & Tech Support Integration

Rural communications providers have long emphasized providing their customers with the best support experience possible, and one of the best ways to do that is through a strong integration between your BSS/OSS and Tech Support partners. Integrations aren’t a box to check though; they are often different from one another so it is essential to know which capabilities each can and can’t do, and how that meets your needs.

During this webinar we talked with a panel of your industry peers who shared their own experiences and answered questions so you can get a better feel for how your current integration, if any, stacks up and if there are additional ways to provide a better customer experience.

Speakers

Amber Wilson, VP Customer Care, VTel
Richard Pitonyak, Tech Support Supervisor, Waitsfield and Champlain Valley Telecom
Seth Baker, Product Manager, NISC
Olivia Grimstead, Manager Process Team, NRTC