Webinar Recording – Sell Like a Pro: The Art of Upselling and Cross-Selling Your Customers

Cross-selling presents a valuable opportunity to sell additional products or services to existing customers. Since the customer relationship is already established, cross-selling can generate significant revenue. However, the supplementary offerings must enhance the customer’s overall value. This webinar, an example of our reinforcement offering from Training Manager Leif Street, will equip you with a comprehensive understanding of cross-selling, including its benefits, and provide a framework for developing and implementing an effective cross-selling strategy tailored to your business.

Key takeaways:

• A sneak peek into Pivot’s Reinforcement Training Program
• What cross-selling and upselling are and why they’re important
• How to create a strategic framework to help you design and implement an approach customized to your business goals
• PLUS – hear about our brand new on-demand offering, Communicating with Emotional Intelligence