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Pivot Webinar: Sell Like a Pro: The Art of Upselling and Cross-Selling Your Customers

Cross-selling presents a valuable opportunity to sell additional products or services to existing customers. Since the customer relationship is already established, cross-selling can generate significant revenue. However, the supplementary offerings must enhance the customer's overall value. This webinar will equip you with a comprehensive understanding of cross-selling, including its benefits, and provide a framework for ... Read more

NTCA Webinar: Learn from the Leaders: Member Insights from Launching Mobile Service

(August 21, 2025 - 2:00 PM - 3:00 PM ET) Join your colleagues and industry leaders for a candid conversation to discuss how rural providers can successfully launch a mobile virtual network operator business. Learn how bundling mobile with broadband boosted FOCUS Broadband’s customer acquisition and retention, and why this strategy is key to competing ... Read more

Conquer the Talent Gap: Help Desk Support Strategies

(October 23, 2025 - 1:00 PM - 2:00 PM ET) Broadband providers have faced a talent gap when staffing or sourcing Help Desk Support over the last few years. It is essential to get your support staffing right as they will often have more interactions with your customers than any of your other employees. Join ... Read more