Webinar
Conquer the Talent Gap: Help Desk Support Strategies
October 23 | 1:00 pm - 2:00 pm
(October 23, 2025 – 1:00 PM – 2:00 PM ET) Broadband providers have faced a talent gap when staffing or sourcing Help Desk Support over the last few years. It is essential to get your support staffing right as they will often have more interactions with your customers than any of your other employees. Join NRTC Managed Services COO, Rich King, as he shares proven strategies for conquering the talent gap based on whether you staff technical support in-house, outsource it, or have a mix of the two.
Attendees will learn:
- Successful strategies for hiring, training & retaining Help Desk Support staff
- Key considerations for evaluating outsourcing partners
- Tools, systems and process recommendations to ensure efficiency and effectiveness
- Insights on which metrics matter and what you should be looking for
