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Managed Services

It takes a lot of time and resources to manage a network, provide your customers with support around the clock, and grow a business all at once. Leverage our expert personnel and leading-edge products and services so your team can focus on taking care of your customers, improving your network, and growing your business. 

Streaming Video Solutions
Streaming services and devices provide a great way to reach consumers who are not interested in a typical video subscription and want greater affordability without sacrificing the quality of the content they can choose. 
Subscriber Services
Your customers look to you as their “go to” technology expert.  That’s why we’ve built a comprehensive set of products and services to help you complete your portfolio.
Support Services
No matter what your needs—supplementing your technical support and customer service, expanding it to non-peak hours, or completely outsourcing it—our highly-trained, U.S. based call center agents will take care of your customers as you would.
Cybersecurity
As a provider of essential services it is imperative to make cybersecurity a priority to protect your network and customers. Our managed cybersecurity services allow you to cost-effectively deploy a comprehensive cybersecurity program that helps ensure protection, provide detection and quickly respond to attacks.
Network Services
Whether you are looking for a vendor-agnostic analytics platform like Operational Intelligence to help optimize your business and be more proactive or 24x7x365 monitoring and management, NRTC’s expert staff and comprehensive services can help you achieve your goals.
Insights

Rural Broadband Association Issues Broadband Playbook

NTCA – The Rural Broadband Association and the Fiber Broadband Association jointly released an updated Broadband Infrastructure Playbook. The Playbook offers guidance to help states as they establish policies and procedures to manage the $42.5 billion dollars for broadband infrastructure that will flow to them through the Broadband Equity, Access and Deployment (BEAD) program.

Resources

The Latest News in Managed Services

Cyber Trust Mark Meant to Inspire IoT Confidence

The FCC recently created a new program to affix a “U.S. Cyber Trust Mark” on internet of things (IoT) devices that meet certain cybersecurity criteria. The Commission noted the high rate of consumer adoption of internet connected IoT devices, such as smart appliances, security systems, thermostats and others, with an estimated 25 billion devices to be in operation by 2030. However, Trust Mark compliance will be voluntary to avoid economic hardship for start-up device companies.

Annual Meeting Themes: Increased Competition and Possible AI Futures

NRTC CEO Tim Bryan and Board Chairman Jimmy Todd both focused their remarks on the rising level of competition for rural providers. They discussed ways that NRTC assists members facing competition, such as business feasibility evaluation, network design and construction, marketing, customer service and many others. During the meetings for telephone members in Tampa and for electric members in San Antonio, Bryan also shared financial results for a successful 2023. Todd announced the results of the 2024 Board Elections. The meeting also featured a demonstration of artificial intelligence (AI) technology.

Webinar Recording – NRTC Managed Services Quarterly Marketing Webinar

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