In a very real way, we are tied to our customers’ success. In fact, our #1 core value is that “Our customers are our reason for being”, and we take that commitment very seriously. We have a strong incentive to help you grow however we can, and our Marketing Services reflect that.
To help ensure your success, NRTC provides a baseline set of Marketing Services for all premium customers. These core services include:
Marketing Collateral: Access to rebrandable ads and materials – add your logo, name, and text into professionally written and designed marketing collateral.
Educational Content: Reduce support calls and increase CSAT with educational materials, including whiteboard explainer videos and brandable printable PDFs.
Email Marketing Software: To ensure your message reaches its intended audience, we provide a professional email marketing platform. Get access to professionally designed email templates, robust analytics, A/B subject-line testing, and more. Plus, you’ll receive training for all staff, led by your NRTC Customer Advocate.
Social Media Support: Supplement your social media presence and ensure your feeds are up-to-date with regular social media content (including educational blogs).
Customer Service Representatives often have the most interaction with your customers; in a very real way, they are the face of your company. Make sure you are getting the most out of those interactions and positioning your customer-facing staff for success.
We’ve partnered with Cronin to help your CSRs:
Learn to better service customers and how to upsell services
Recognize customer needs as opportunities, identify the appropriate solution, and convey the value to customers
Understand the latest technologies and how they impact customers
One of the Cronin trainers will do a full-day, onsite training customized to your specific needs and situation and focused on four major areas:
Review of the latest technologies and how they impact the bandwidth needs of your customers
How to exceed expectations when providing service to customers
Upselling and cross-selling by recognizing needs and conveying value
Updates on the rural service provider industry and new trends in the marketplace
Research shows that video is, hands down, the most engaging medium. Take advantage of its power to convey your commitment to your community and the value your services provide.
Gain access to a team of exceptional marketing professionals. Specifically designed for launching new services or branding efforts, this service may include Audience definition, Core messaging and value propositions, Web content creation, Graphic design, Logo design, and Social media planning and execution. It’s like adding a “Jack of All Trades, Master of All” to your marketing team for your launch project!
Expand your team’s capabilities as a flexible team of professionals works with you to assist with marketing and PR to help your businesses grow. Services include (but are not limited to) Message crafting, Website content maintenance, Graphic design, Custom collateral development, and Social media planning and execution.
Build or renew your website with a proven, streamlined design and development process conducted by a highly experienced team. You’ll gain access to a variety of options to enhance your website’s capabilities, including maps, forms, contests, embedded videos, embedded social media feeds, live chat integration, and much more. You can even add a bandwidth needs calculator to help customers choose the right plan for their lifestyle.
This low cost solution is designed for budget-conscious Affiliates with options available to expand the core site templates if desired. Affordable monthly maintenance includes hosting, security patches, and reasonable content updates.