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Turn your fans into family.
Customer Experience
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No matter what size your marketing team is, we’re here to help you make genuine connections with your audience.
Our partnership with Pivot and CrowdFiber brings strategy, creativity, and technology together so our members can easily:
- Expand their reach: Impact potential customers with far-reaching marketing
- Create raving fans: Turn prospects into promoters through amazing customer experiences
- Streamline operations: Simplify your sales and marketing work with easy-to-use tools
- Take on competition: Win more business with a team that lives for your success
Insights
NRTC Adds Pivot Proficiencies to Build Rural Connections
NRTC members building broadband businesses using NRTC’s many services, will now have access to the nearly 20 years of marketing and consulting services that Pivot has provided to rural telecommunications organizations.
Resources
The Latest Marketing News
AI With a Plan: NRTC Sets Clear Goals as It Implements Call Center Systems
Says Rich King, chief operating officer for NRTC Managed Services, artificial intelligence and automation tools have improved internet call center services to NRTC members. New technologies have dramatically changed the way NRTC trains its customer service representatives and monitors live calls. The result has been shorter call times, higher quality assurance scores and a welcome increase in employee retention, King says.
Precision Ag Overlay to National Broadband Map a Tough Task, But Might Be Worth It
Recently proposed legislation would direct the FCC to work with the U.S. Department of Agriculture to overlay data identifying “agricultural areas” on the Commission’s National Broadband Map. The map could be useful to farmers, ISPs and policymakers planning future precision agriculture deployments. But there could be significant and costly barriers to building the map. NRTC’s Bailey White, who has extensive experience mapping communications networks in rural areas, offers his opinions on the challenges and how to move forward.
Webinar Recording – Sell Like a Pro: The Art of Upselling and Cross-Selling Your Customers
Videos, Webinar RecordingsWebinar Recording – Sell Like a Pro: The Art of Upselling and Cross-Selling Your Customers Related resources