Marketing and CX that makes a genuine connection.

Marketing

Pivot

Pivot is the industry’s leading marketing and CX agency. They collaborate with people doing meaningful work in the communities they serve and come alongside them to help their organizations grow and thrive.

When you work with Pivot, you’ll find yourself smiling and laughing, getting to know them personally, and feeling like they really care about you—because, guess what? They do.

Pivot is proud to offer the following services (and more!):

  • Marketing: Build strategic campaigns that get results. Combine strategy, planning, and execution to create work that inspires your audience to try your service.
  • Branding: Discover your identity and what sets you apart. Define your story and point of view through brand architecture and refresh or create a new visual identity.
  • Customer experience: Craft a journey that turns customers into fans. Investigate your current customer touchpoints and develop a plan to deliver the exceptional.
  • Research: Gather new insights and work with a partner that helps you interpret the data to make well-informed choices.
  • Training: Build up your team and expand their skills. Enjoy both online and in-person training experiences tailored to your organization’s needs.
  • Video: Tell stories that move your audience. Video connect where traditional advertising fails. Craft high-impact videos that cut through the noise.
  • Web: Make a smooth and memorable first impression. Our design and development teams help streamline existing sites and build new ones from scratch.

You have goals to reach. Pivot has a strong team, a bunch of uniforms, helmets, and forward momentum. Just pass them the ball—they’ll take it from there.


Insights

How to Use Community Insights to Understand Growth Opportunities and Maximize Take Rates

Pivot’s research team has created a brand new white paper you don’t want to miss, ‘How to Use Community Insights to Understand Growth Opportunities and Maximize Take Rates.’

The purpose of this white paper is to share examples of actual projects completed by Pivot Research, and the research best practices that led to successful and actionable outcomes.

Resources

The Latest Marketing News

AI With a Plan: NRTC Sets Clear Goals as It Implements Call Center Systems

Says Rich King, chief operating officer for NRTC Managed Services, artificial intelligence and automation tools have improved internet call center services to NRTC members. New technologies have dramatically changed the way NRTC trains its customer service representatives and monitors live calls. The result has been shorter call times, higher quality assurance scores and a welcome increase in employee retention, King says.

Webinar Recording – Sell Like a Pro: The Art of Upselling and Cross-Selling Your Customers

Videos, Webinar RecordingsWebinar Recording – Sell Like a Pro: The Art of Upselling and Cross-Selling Your Customers Related resources

Rolling! Voices of Rural Telecom: Shayne Ison

Rolling! Voices of Rural Telecom is a new video series highlighting Members from across the country. This episode features Shayne Ison of Mountain Rural.

Subscribe for more insights from NRTC