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Insights
NRTC Adds Pivot Proficiencies to Build Rural Connections
NRTC members building broadband businesses using NRTC’s many services now have access to the nearly 20 years of marketing and consulting services that Pivot has provided to rural telecommunications organizations.
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The Latest Marketing News
Scalable and Sustainable Business Insights and the Evolution of OpIntel
Successful businesses today need to analyze millions of data points from a wide variety of sources to make decisions quickly and decisively. NRTC’s Data Engineering team and its OpIntel tool provide that kind of efficiency for members operating broadband networks. Whether it’s forecasting broadband churn rates, managing field staff during a heavy storm or monitoring wireless towers’ signal strength in real time, NRTC’s Ben Anderson explains how OpIntel lets NRTC members stay a few steps ahead of events.
AI With a Plan: NRTC Sets Clear Goals as It Implements Call Center Systems
Says Rich King, chief operating officer for NRTC Managed Services, artificial intelligence and automation tools have improved internet call center services to NRTC members. New technologies have dramatically changed the way NRTC trains its customer service representatives and monitors live calls. The result has been shorter call times, higher quality assurance scores and a welcome increase in employee retention, King says.
Webinar Recording – Sell Like a Pro: The Art of Upselling and Cross-Selling Your Customers
Videos, Webinar RecordingsWebinar Recording – Sell Like a Pro: The Art of Upselling and Cross-Selling Your Customers Related resources