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Insights
NRTC Adds Pivot Proficiencies to Build Rural Connections
NRTC members building broadband businesses using NRTC’s many services now have access to the nearly 20 years of marketing and consulting services that Pivot has provided to rural telecommunications organizations.
Resources
The Latest Marketing News
AI With a Plan: NRTC Sets Clear Goals as It Implements Call Center Systems
Says Rich King, chief operating officer for NRTC Managed Services, artificial intelligence and automation tools have improved internet call center services to NRTC members. New technologies have dramatically changed the way NRTC trains its customer service representatives and monitors live calls. The result has been shorter call times, higher quality assurance scores and a welcome increase in employee retention, King says.
Webinar Recording – Sell Like a Pro: The Art of Upselling and Cross-Selling Your Customers
Videos, Webinar RecordingsWebinar Recording – Sell Like a Pro: The Art of Upselling and Cross-Selling Your Customers Related resources
Rolling! Voices of Rural Telecom: Shayne Ison
Rolling! Voices of Rural Telecom is a new video series highlighting Members from across the country. This episode features Shayne Ison of Mountain Rural.