Webinar Recording – The SMS Advantage

Watch to see an insightful discussion with GoSEMO Fiber on how they have incorporated SMS messaging to help improve customer communication and reduce support calls. Becky Ivester, Senior Manager of Member Services and Marketing, shared how her team uses SMS messaging to more efficiently and effectively support their subscribers. Jake Jones, IT Support Supervisor, is using one-to-many and targeted two-way SMS messages to assist communication regarding outages and scheduled maintenance or updates. SMS has become the preferred method of communication over emails and phone calls for customers, find out why it is for GoSEMO Fiber and a growing number of broadband providers.