Webinar: The SMS Advantage – How GoSEMO Fiber Reduces Support Calls & Improves Customer Satisfaction

(August 18, 2026, 2:00 PM – 3:00 PM ET) – Join us August 18th for an insightful discussion with GoSEMO Fiber on how they have incorporated SMS messaging to help improve customer communication and reduce support calls. Becky Ivester, Senior Manager of Member Services and Marketing, will share how her team uses SMS messaging to more efficiently and effectively support their subscribers. Jake Jones, IT Support Supervisor, is using one-to-many and targeted two-way SMS messages to assist communication regarding outages and scheduled maintenance or updates. SMS has become the preferred method of communication over emails and phone calls for customers, find out why it is for GoSEMO Fiber and a growing number of broadband providers.

Attendees will learn:

• Best practices for SMS messaging use in rural broadbrand
• How to reduce support calls at critical times
• Learn tips for keeping impacted customers, not competitors, informed during outages
• How to strengthen customer relationships while becoming more efficient

Register now to reserve your seat and get a copy of the recording!