When severe weather disrupts service, you must be able to quickly identify damaged infrastructure, prioritize repairs and communicate effectively with your customers. Reliable and up-to-date network data ensures faster restoration, minimizes downtime and reduces operational costs. This discussion will highlight the critical role of accurate fiber network data and management processes during storm related outages. ... Read more
Artificial intelligence is no longer something on the horizon — it is already here, reshaping how community-based broadband providers serve their customers and communities. While NTCA continues to explore AI topics across our entire conference portfolio, this inaugural NTCA AI Summit brings laser focus to what AI truly means for your organization. You have heard plenty ... Read more
Rural communications providers have long emphasized providing their customers with the best support experience possible, and one of the best ways to do that is through a strong integration between your BSS/OSS and Tech Support partners. Integrations aren’t a box to check though; they are often different from one another so it is essential to ... Read more
Consumers and businesses have more choices today. The winners are those who are easiest to work with. Join your colleagues for this lively discussion on how to stand out from the competition so that people choose you every time. In this webinar, you will leave with practical tips on: Measuring consumer perceptions and the pain ... Read more
DERMS is gaining momentum, but what does it mean for your cooperative? This introductory session sets the foundation for understanding DERMS and the value it can deliver. We’ll introduce the NRTC and Texture partnership and how it’s enabling a more accessible, cooperative-first DERMS model. Then, we’ll go beyond theory with a live demo of the ... Read more
Once you understand DERMS, the next question is simple: does it pay off? This session dives into the financial side: breaking down the models, assumptions, and real-world variables that determine ROI. We’ll walk through how to evaluate DERMS for your system, quantify potential value, and build the internal case for moving forward. What you’ll walk ... Read more
Understanding DERMS and validating ROI is only part of the equation, success ultimately depends on participation. This session focuses on execution: how to activate your internal team, communicate program value effectively, and drive sustained member engagement. We’ll share strategies to increase enrollment, reduce opt-outs, and improve program performance over time. What you’ll walk away with: ... Read more
Two brand strategists each wrote the five hardest brand questions they could think of, then swapped lists — not answers — and will show up ready to answer them live. No slides. No sales pitch. Two strategists who do not always agree, answering one another’s questions. And more importantly, answering yours. Bring us your burning ... Read more
(July 30, 2026, 10 AM – 11 AM ET) – Join us July 30th for an informative discussion with OEC Fiber President, David Goodspeed and systems and process efficiency expert, Don Eben, on creating a roadmap for broadband providers to improve their processes and systems. David will share the experience OEC Fiber had going through an Operational Health ... Read more
(August 18, 2026, 2:00 PM – 3:00 PM ET) – Join us August 18th for an insightful discussion with GoSEMO Fiber on how they have incorporated SMS messaging to help improve customer communication and reduce support calls. Becky Ivester, Senior Manager of Member Services and Marketing, will share how her team uses SMS messaging to ... Read more
